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Tag Archives: motivation
Complaints – a unique business opportunity
Complaints represent a unique opportunity to strengthen your relationship with your customers! The fact is that most people don’t expect complaints to be handled well, so when you train your team to detonate this potential time bomb at base, you … Continue reading
Ireland’s Competitive Advantage?
The question is what is Ireland’s competitive advantage? Without doubt, it is our people – more specifically the friendliness of our people. If you ask anyone around the world what comes to mind when they thing of Ireland, the answers … Continue reading
Values to ponder – culture to die for!
What are the core values of Zappos? 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and a Little Weirdness 4. Be Adventurous, Creative and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest … Continue reading
Posted in Kevin's Insights
Tagged Culture, motivation, motivational speaker, values, Zappos
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People and Patterns!
It has been a rather intriguing few days! Just spoke to a politician who bemoaned the fact that a colleague of his couldn’t talk about anything except himself. I have been in his company many times in the past – … Continue reading
Posted in Kevin's Insights
Tagged customer service, Gerry Ryan, inspiration, motivation
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From the brilliant to the ridiculous!
To gain that competitive edge you need to be able to make customers experience memorable for all the right reasons of course. Last week, I keynoted at an event in New York in the Hotel Jumeriah. When I was booking … Continue reading
Posted in Kevin's Insights
Tagged customer service, inspiration, motivation, motivational speaker
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Customer Service review 2009
“Never Assume because it makes an ass of u and me,” some advice given to me as I started my working life over two decades ago. Well in the context of customer service standards in 2009, as experienced in my … Continue reading
Posted in Kevin's Insights
Tagged customer service, inspiration, motivation, motivational speaker
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Communication – the critical skill
“Effective employee communication is a leading indicator of financial performance and a driver of employee engagement. Companies that are highly effective communicators had 47% higher total returns to shareholders over the last five years compared with firms that are the … Continue reading
Posted in Kevin's Insights
Tagged communication, inspiration, motivation, motivational speaker, Watson Wyatt
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Irish Business Women Keynote Dec 07 2009
Managing in Challenging Times Keynote To deliver this workshop we have recruited the services of Kevin Kelly, whose latest book just happens to be called “Basics Before Buzz – Managing in Challenging Timesâ€. Everyone who attends the workshop will receive … Continue reading
Posted in Kevin's Insights
Tagged basics before buzz, Irish Business Women, motivation
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Lessons for Elected Leaders – a new dawn
Vision – where are we going? It is impossible to inspire confidence in your target audience if people dont have a vision of where they are going. All they are getting at the moment is a daily diet of “potential … Continue reading
Posted in Kevin's Insights
Tagged authentic leadership, motivation, motivational speaker
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Get Creative!
In the modern company, the lines of demarcation between the various sections in any organisation are becoming blurred. Forward-thinking companies have long recognised that every member of staff is actually a sales person. But what if every member of staff … Continue reading
Posted in Kevin's Insights
Tagged best selling author, creativity, motivation, motivational speaker
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