Cost Leadership – delivering real value to customers.

Pursuing a strategy of exceeding customer’s expectations at all interfaces – probably the only way left to attract a shrinking target audience. In the past, I advocated a strategy of constructive paranoia – act as if your customer were leaving your business – no act any more; it is happening.

Meeting and learning from pain – remember Kahlil Gibran’s famous words, “pain is the breaking of the shell that encloses our understanding.”
Similar to my own journey which brought me from high income to low income and back as I chose to follow my bliss, and develop a business as a motivational speaker; expect to be stirred and shaken but also stronger as a result of your trip.

Employee Focus – more opportunity to tap into the innate potential of your most important intangible asset. Start by asking them for their ideas for your organisation. One idea a week would transform your workplace.

A little more time for self reflection – remember Stanford Business School Advisory Committee asserts that self awareness is the most important attribute for a leader to develop.

Embrace the journey.