Tag Archives: Kevin Kelly

Leadership and awareness

“I observe myself and I come to know others.” Lao Tzu For many entrepreneurs these are challenging times …but also times in which an entrepreneur’s true qualities are revealed. As Gibran asserts “pain is the breaking of the shell that … Continue reading

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Exceptional Customer Service and not so exceptional!

Have you got customers….or friends? Remember customers leave…friends dont. Companies develop friendships by exceeding your expectations….by going outside the traditional customer/client relationship. They make the transaction memorable…an experience. Recently I keynotted in Slovenia and stayed at the warm and inviting … Continue reading

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2011 – the year for talent to thrive

Happy New Year! Before I explore six key questions you must address about your NYR’s, an important thought – The past is behind you – you can learn from it, but it is not wise to live in it. All … Continue reading

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Happy XMAS!

Happy Christmas to all my visitors and friends from around the world. I truly appreciate your presence in my life in 2010 – a fantastic year that has brought me from Seoul to Macau; New York to West Cork; London … Continue reading

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Looking on the bright side

Ireland remains a hotbed for entrepreneurs and the benefits of this can be maximised through a simple change in attitude, international speaker and author Kevin Kelly tells Marie Madden With the IMF moving in and the Government on the verge … Continue reading

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Article – Looking on the bright side

What can we do to jumpstart the economy? Why do we need to redefine what a customer means? How can we make our company exceptional? Read my latest interview below: http://www.galwayindependent.com/business/business/looking-on-the-bright-side-2010/

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Business Growth Tip

Build friendships, not customer relationships for business survival.

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Motivational Seminar in Galway for jobseekers and entrepreneurs

It is fantastic after an excellent five conference tour of Iran to be addressing an audience in my home city: http://www.galwayindependent.com/business/business/free-seminar-for-jobseekers-and-entrepreneurs/

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Raise your game!

Raise your game to meet your customers needs and improve customer retention by: – Managing all contact points – Soliciting and solving complaints – Guaranteeing your service – Thinking and doing differently – Leveraging the power of the team Capture … Continue reading

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When will the media learn?

“Double the pain on way…..four draconian budgets….savage cutbacks…” – just a few nuggets from a Daily newspaper. These headlines and the past few years of non stop doom and gloom coming from our papers, radio and tv have brainwashed our … Continue reading

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