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Tag Archives: customer service
Package that experience
“Experience is the brand.” C.K. Prahalad To stand out from the crowd and catch (and hold) your customer’s over-stimulated attention you have to attach a memorable experience to your product or service. Adidas stores provide running tracks where people can … Continue reading
Posted in Kevin's Insights
Tagged customer service, media, motivational speaker, sales
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People and Patterns!
It has been a rather intriguing few days! Just spoke to a politician who bemoaned the fact that a colleague of his couldn’t talk about anything except himself. I have been in his company many times in the past – … Continue reading
Posted in Kevin's Insights
Tagged customer service, Gerry Ryan, inspiration, motivation
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March madness!
Just after a hectic March that saw me keynote in three venues – Hong Kong for KPMG, Korea for MDRT and Macau for PMG. A superb experience that reaffirmed in me the strong belief that at our core, though we … Continue reading
From the brilliant to the ridiculous!
To gain that competitive edge you need to be able to make customers experience memorable for all the right reasons of course. Last week, I keynoted at an event in New York in the Hotel Jumeriah. When I was booking … Continue reading
Posted in Kevin's Insights
Tagged customer service, inspiration, motivation, motivational speaker
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Customer Service review 2009
“Never Assume because it makes an ass of u and me,” some advice given to me as I started my working life over two decades ago. Well in the context of customer service standards in 2009, as experienced in my … Continue reading
Posted in Kevin's Insights
Tagged customer service, inspiration, motivation, motivational speaker
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Sales basics!
Some stories are worth sharing! Most visitors to the site will know that I am a very passionate Liverpool Fan. So you can imagine my reaction when the question below was posed to me recently by a Cable sales person. … Continue reading
