It has been a rather intriguing few days!
Just spoke to a politician who bemoaned the fact that a colleague of his couldn’t talk about anything except himself. I have been in his company many times in the past – he spoke exclusively about ….himself!
Seeing, not solving the problem is the challenge as always.

I heard a very disturbing story about a building company who threatened to “kill” a friend of a friend. Why? My colleague had complained to him that weeds was coming through the newly laid tarmacadam after two weeks – a very legitimate complaint obviously. True story.
“Extreme customer service” should put this guy out of business.

I have lost count this week of how many times I have received poor customer service. Alot of companies still don’t appear to realise that you need to work harder to retain clients.

And finally, I was saddened by the passing of Gerry Ryan the Irish braodcaster. Over the years I have the honour of been interviewed by him a number of times. I can say unreservedly he was the best interviewer I have ever had – his understanding and interest in the area of motivation/personal excellence was immense. What was even more remarkable for me was on one slot my twenty five min interview was preceded by a discussion about submarine rolls! Gerry Ryan RIP

One final question to ponder – are we better at honouring the dead than we are at celebrating the living?