ONE of the country’s top motivational speakers has called for a Customer Charter to be set up amongst all businesses in Galway, challenging them to help market the city and county as the home of exceptional service.
Kevin Kelly, from Furbo is widely regarded as one of the
most acclaimed names in the world of motivation and personal development, both in this country and internationally.
He was credited with being the ‘coach behind the Celtic
Tiger’, having worked extensively with Enterprise Ireland and Shannon Development to encourage would-be entrepreneurs to kick-start their businesses in the last 15 years.
Now that recession has hit, he has come up with some
innovative ideas to help ensure his home place weathers the economic storm and that local businesses survive and possibly even thrive in the difficult market.
One of his key ideas is for the establishment of a Customer Charter throughout Galway – something which he says has not been done in any city or county in the country or in any one area throughout the world.
“We could exceptionalise service here. That could be Galway’s thing, that it is the home of the best quality customer
service that people can get anywhere across every single sector,” he said.
In addition to this, Mr Kelly has also called for a two-day conference to be held in Galway – similar to that held at Farmleigh a number of weeks ago – but for communities across the county and city to be invited to make their submissions.
“Rather than calling in international experts, we should bring people from our own communities, people of every age and from every background to talk and come up with our own ideas on how to work our way out of this,” he said.
Referring to recent conversations with a number of Transition Year students, Mr Kelly said young people in particular may have a host of innovative and exciting ideas to contribute if their voice was given due recognition.
One such student, he said had come up with an idea to invent a two-speed toaster – a toaster that would heat one slice of bread quicker than a second slice so that by the time you’ve eaten the first, the second would be just ready.
“Students and young people have some wacky instincts
and ideas and they have the creativity that we need right now,” he said.
Mr Kelly’s latest book ‘Basics before Buzz – Managing in
Challenging Times’, which offers advice to businesses of all sizes on how to cope and thrive in an economically difficult time is available at his website www.kevinkellyunlimited.com.
Published in the Tribune http://www.galwaynews.ie