Comments for Kevin Kelly's Blog http://www.kevinkellyunlimited.com/blog Just another WordPress weblog Thu, 14 Jan 2010 05:02:29 -0800 http://wordpress.org/?v=2.8.5 hourly 1 Comment on Constructive paranoia – Video Blog by BizSugar.com http://www.kevinkellyunlimited.com/blog/2008/constructive-paranoia-video-blog/comment-page-1/#comment-2160 BizSugar.com Thu, 14 Jan 2010 05:02:29 +0000 http://www.kevinkellyunlimited.com/blog/2008/constructive-paranoia-video-blog/#comment-2160 <strong>Small Business Needs "Constructive Paranoia" to Keep Customers...</strong> Does your small business need "constructive paranoia" to keep your customers from leaving? If you're not sure what this means, watch the video on this link to learn more from speaker Kevin Kelly about why it may be helpful for small business to take... Small Business Needs “Constructive Paranoia” to Keep Customers…

Does your small business need “constructive paranoia” to keep your customers from leaving? If you’re not sure what this means, watch the video on this link to learn more from speaker Kevin Kelly about why it may be helpful for small business to take…

]]> Comment on Being Authentic, the New Strategy for Success by Articles « Kevin Kelly’s Blog http://www.kevinkellyunlimited.com/blog/2010/being-authentic-the-new-strategy-for-success/comment-page-1/#comment-2158 Articles « Kevin Kelly’s Blog Fri, 08 Jan 2010 06:04:39 +0000 http://www.kevinkellyunlimited.com/blog/2010/being-authentic-the-new-strategy-for-success/#comment-2158 [...] Being Authentic, the New Strategy for Success: Research completed by Harvard psychology professors Nalini Ambady, Ph.D., and Robert Rosenthal, Ph.D. confirms our deepest suspicions – the time you’ve got to make an impact on either internal or external customer is reducing!….more [...] [...] Being Authentic, the New Strategy for Success: Research completed by Harvard psychology professors Nalini Ambady, Ph.D., and Robert Rosenthal, Ph.D. confirms our deepest suspicions – the time you’ve got to make an impact on either internal or external customer is reducing!….more [...]

]]> Comment on Create A Mastermind Alliance by Articles « Kevin Kelly’s Blog http://www.kevinkellyunlimited.com/blog/2010/create-a-mastermind-alliance/comment-page-1/#comment-2157 Articles « Kevin Kelly’s Blog Fri, 08 Jan 2010 06:02:08 +0000 http://www.kevinkellyunlimited.com/blog/2010/create-a-mastermind-alliance/#comment-2157 [...] Create A Mastermind Alliance: Why restrict yourself to the narrow “I” when the whole world is yours. Hindu Wisdom. As a leader, entrepreneur or businessperson have you pinpointed potential mentors and teachers….more [...] [...] Create A Mastermind Alliance: Why restrict yourself to the narrow “I” when the whole world is yours. Hindu Wisdom. As a leader, entrepreneur or businessperson have you pinpointed potential mentors and teachers….more [...]

]]> Comment on Get them complaining! by Articles « Kevin Kelly’s Blog http://www.kevinkellyunlimited.com/blog/2010/get-them-complaining-2/comment-page-1/#comment-2156 Articles « Kevin Kelly’s Blog Fri, 08 Jan 2010 05:59:20 +0000 http://www.kevinkellyunlimited.com/blog/2010/get-them-complaining-2/#comment-2156 [...] Get them complaining!: Complaints represent a unique opportunity to strengthen your relationship with your customers!….more [...] [...] Get them complaining!: Complaints represent a unique opportunity to strengthen your relationship with your customers!….more [...]

]]> Comment on Customer Service review 2009 by Mairéad Kelly http://www.kevinkellyunlimited.com/blog/2009/customer-service-review-2009/comment-page-1/#comment-2155 Mairéad Kelly Wed, 30 Dec 2009 23:03:48 +0000 http://www.kevinkellyunlimited.com/blog/2009/customer-service-review-2009/#comment-2155 Couldn't agree more. I got an unsolicited email from a local car servicing company a couple of weeks ago. Luckily for them my car needed a service so I rang them and subsequently booked a service for the following Monday. The man I booked with had told me he'd ring me back by the end of the following day with updates on extras - the call never came. On Monday morning I had scheduled a meeting so rang the company 30 minutes early to change arrangements for the cars collection - no answer - just an answering machine. I rang the mobile number of my contact and got redirected straight to voicemail. I went ahead with my scheduled meeting and got a phone call from some very nice employee aplogising that nobody had been in contact and asking where to collect my car. Since the service was going to take 4 hours and 1 of those was already gone I could no longer have my car serviced that day. I have NOT re-scheduled a service of the car - nor will I be doing so. And....like every marketeers nightmare...I tell EVERYONE about the bad service. This should be an exception in Ireland, unfortunately it is the norm!!! Couldn’t agree more. I got an unsolicited email from a local car servicing company a couple of weeks ago. Luckily for them my car needed a service so I rang them and subsequently booked a service for the following Monday. The man I booked with had told me he’d ring me back by the end of the following day with updates on extras – the call never came.

On Monday morning I had scheduled a meeting so rang the company 30 minutes early to change arrangements for the cars collection – no answer – just an answering machine. I rang the mobile number of my contact and got redirected straight to voicemail. I went ahead with my scheduled meeting and got a phone call from some very nice employee aplogising that nobody had been in contact and asking where to collect my car. Since the service was going to take 4 hours and 1 of those was already gone I could no longer have my car serviced that day.

I have NOT re-scheduled a service of the car – nor will I be doing so. And….like every marketeers nightmare…I tell EVERYONE about the bad service. This should be an exception in Ireland, unfortunately it is the norm!!!

]]> Comment on Sales basics! by John Hoare http://www.kevinkellyunlimited.com/blog/2009/sales-basics/comment-page-1/#comment-2004 John Hoare Wed, 22 Jul 2009 21:49:09 +0000 http://www.kevinkellyunlimited.com/blog/2009/sales-basics/#comment-2004 Kevin As a Liverpool fan, did she at least offer you a discount! John Kevin

As a Liverpool fan, did she at least offer you a discount!

John

]]> Comment on Non Profit Unemployment Initiative – Lessons learned by TRICIA http://www.kevinkellyunlimited.com/blog/2009/non-profit-unemployment-initiative-lessons-learned/comment-page-1/#comment-1997 TRICIA Sun, 21 Jun 2009 18:05:36 +0000 http://www.kevinkellyunlimited.com/blog/2009/non-profit-unemployment-initiative-lessons-learned/#comment-1997 WELL DONE POSITIVE THINKING IS THE ONLY WAY TO GO : MISERY LOVES COMPANY AND WE DONT NEED TO GO THERE.CANT WAIT TO HERE YOU SPEAK WELL DONE POSITIVE THINKING IS THE ONLY WAY TO GO : MISERY LOVES COMPANY AND WE DONT NEED TO GO THERE.CANT WAIT TO HERE YOU SPEAK

]]> Comment on Fear Factor by Claire http://www.kevinkellyunlimited.com/blog/2009/fear-factor/comment-page-1/#comment-1989 Claire Tue, 02 Jun 2009 23:02:37 +0000 http://www.kevinkellyunlimited.com/blog/2009/fear-factor/#comment-1989 Great stuff Kevin! This is definitely what we need. Too much energy is being given to negativity. We are a bright nation and it is incumbent on us to send out messages of resilience to the world that we are not going to lie down. Thanks for your inspiration and proactivity. Claire Great stuff Kevin!
This is definitely what we need. Too much energy is being given to negativity.
We are a bright nation and it is incumbent on us to send out messages of resilience to the world that we are not going to lie down.

Thanks for your inspiration and proactivity.

Claire

]]> Comment on Creative Youth by Idea Cloud, Crowdsourcing and Product Development 10 Feb 09 | mobileYouth - youth marketing mobile culture research http://www.kevinkellyunlimited.com/blog/2008/creative-youth/comment-page-1/#comment-1919 Idea Cloud, Crowdsourcing and Product Development 10 Feb 09 | mobileYouth - youth marketing mobile culture research Tue, 10 Feb 2009 10:09:32 +0000 http://www.kevinkellyunlimited.com/blog/?p=138#comment-1919 [...] Youth Venture (Barking Robot) * Now With a Real Business Model! (Crowdsourcing) * Creative Youth (Kevin Kelly’s Blog) * Mumbai and the Media (Crowdsourcing) * Nokia Build, this is going to be huge (Pat Phelan) * [...] [...] Youth Venture (Barking Robot) * Now With a Real Business Model! (Crowdsourcing) * Creative Youth (Kevin Kelly’s Blog) * Mumbai and the Media (Crowdsourcing) * Nokia Build, this is going to be huge (Pat Phelan) * [...]

]]> Comment on The psychology of fear. by Ciaran B http://www.kevinkellyunlimited.com/blog/2009/the-psychology-of-fear/comment-page-1/#comment-1916 Ciaran B Sun, 01 Feb 2009 03:08:56 +0000 http://www.kevinkellyunlimited.com/blog/2009/the-psychology-of-fear/#comment-1916 Kevin, you have articulated very well how a positive outlook is essential for positive action, the kind of which is necessary during these very challenging times. There needs to be a wide appraisal of what can be done -what opportunities still exist -what can we control and what is outside of our control. Your views should be broadcast on national media to draw more focus on the positives and redress the overly negative sentiment that is having detrimental effects on people's outlook. Kevin, you have articulated very well how a positive outlook is essential for positive action, the kind of which is necessary during these very challenging times. There needs to be a wide appraisal of what can be done -what opportunities still exist -what can we control and what is outside of our control.

Your views should be broadcast on national media to draw more focus on the positives and redress the overly negative sentiment that is having detrimental effects on people’s outlook.

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