On a recent holiday to Kilkee, in the picturesque county of Clare on the southwest coast of Ireland, I enjoyed a wonderful dining experience in The Pantry. Xceptional Customer Experience: is elegantly simple, real and human Why did it catch … Continue reading →

Happy Christmas and a Prosperous New Year to all my visitors from around the World. 2008 has been a fantastic year on both a personal and professional level. My little boy Conor has changed my life dramatically, and positively. Watching … Continue reading →

Why are satisfied customers leaving? Why are employees moving elsewhere? Have you procedures in place to survey existing customers – both internal and external? Probably more importantly, have you the will to learn from survey findings or do you take … Continue reading →

Are you doing what you want to do in your life? Or are you just blowing through? I’m challenging your life right now. What would you do if you knew you couldn’t fail? Would you take a trip around the … Continue reading →

We need everyone in this room to believe in the mission of the company and if they don’t, theres nothing wrong but you shouldn’t be here.” Howard Schultz, CEO Starbuck – address to staff on January 07 2008

340,000 Irish workers moved jobs in 2007, a Small Firms Association report has shown. This represents a voluntary turnover rate of 17%. Thus having an effective strategy in place to retain employees is now a strategic imperative considering the mobility … Continue reading →

Leadership Questions? When was the last time you had fun? The New Leader first and foremost is a person – a real person with real emotions. Like every human being, their ultimate goal in life is to be happy. Seizing the moment … Continue reading →

I had the honour of attending an Eckhart Tolle seminar at the weekend. At it, Eckhart spoke of the the importance of not underestimating the insanity of this world, but added that levels of sanity are on the up! Of … Continue reading →

Tom Cruise: “We want the truth. We deserve the truth” Jack Nicholson: “You want the truth? You can’t take the truth!” –A Few Good Men Do you as a Leader/ Manager/Team member want to hear the truth?  According to a … Continue reading →

“I start with the premise that the function of Leadership is to produce more leaders, not more followers.” Ralph Nader The New Leader develops Leaders at all levels of the organisation, allowing people to tap into their innate potential and leverage … Continue reading →