Complaints represent a unique opportunity to strengthen your relationship with your customers! An unhappy customer whose complaint was satisfactorily resolved will tell up to five people about the positive treatment they received. The fact is that most people don’t expect … Continue reading →

Why restrict yourself to the narrow when the whole world is yours. Hindu Wisdom As a leader, entrepreneur or businessperson have you pinpointed potential mentors and teachers who have walked the path before you? Why reinvent the wheel when you … Continue reading →

Research completed by Harvard psychology professors Nalini Ambady, Ph.D., and Robert Rosenthal, Ph.D. confirms our deepest suspicions – the time you have got to make an impact on either internal or external customer is reducing! Observers viewed three thin slices … Continue reading →