Monthly Archives: December 2009

Customer Service review 2009

“Never Assume because it makes an ass of u and me,” some advice given to me as I started my working life over two decades ago. Well in the context of customer service standards in 2009, as experienced in my … Continue reading

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Communication – the critical skill

“Effective employee communication is a leading indicator of financial performance and a driver of employee engagement. Companies that are highly effective communicators had 47% higher total returns to shareholders over the last five years compared with firms that are the … Continue reading

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