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Monthly Archives: December 2009
Customer Service review 2009
“Never Assume because it makes an ass of u and me,” some advice given to me as I started my working life over two decades ago. Well in the context of customer service standards in 2009, as experienced in my … Continue reading
Posted in Kevin's Insights
Tagged customer service, inspiration, motivation, motivational speaker
1 Comment
Communication – the critical skill
“Effective employee communication is a leading indicator of financial performance and a driver of employee engagement. Companies that are highly effective communicators had 47% higher total returns to shareholders over the last five years compared with firms that are the … Continue reading
Posted in Kevin's Insights
Tagged communication, inspiration, motivation, motivational speaker, Watson Wyatt
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