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One thing that perplexes me alot - why do retail outlets insist on putting an expiry date on a credit note? So effectively speaking your peice of paper goes out of date!
Customer service at its worse, and a procedure used by many retail outlets around the world.
One could understand why many customers wouldnt be too loyal to those businesses.
Remember it cost four times more to attract a new client, in contrast to servicing an exisiting one. Wakey, wakey!
Posted by Kevin Kelly at
July 16, 2007 08:47 AM