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L - Ongoing commitment to learning will improve your earnings.
E - Infect your internal and external customers with your energy and enthusiasm for the project.
A - Take Action - the hallmark of great Leaders.
D - Be determined and persevere - inspiration but more so perspiration is definately the quality of champions
E - God gave us two ears but only one mouth for a reason - listen!
Listen to everybody even the most annoying of customers and/or employees -they could be your teacher. Listen and welcome complaints - when solved they help to convert customers into friends. Listen and honour the dreams of your people.
R - Reward customer and employee loyalty and commitment. Saying thanks congruently will always be appreciatively received.
Posted by Kevin Kelly at
March 9, 2007 09:26 AM